How to find the right managing agent for your building (and avoid the wrong ones)
- Service charge arrears
- General finance and accounting
- High service charges
- A new major works project
- Obtaining a Right to Manage
- Obtaining a Share of Freehold
- Have they seen your problems before and solved your problem before
- Do they have high customer retention and satisfaction rates
In addition, it is useful to go through some basic items of due diligence for example how they keep service charge funds, their level of insurance and their key personnel.
Also, at the time of writing this there are plans of new government regulation which may restrict which types of managing agents can work for which type of buildings.
Also you should check that they have knowledge of your problems and your area.
You should conduct email, phone and telephone conversations with both the account manager who will be running the building day-to-day, but also their back-up, team and support staff.