Completed the RTM process to ensure the customers had the legal power to change spending and accounting decisions

Service charge review over all types of expenditure - to find out exactly where money was being badly spent; Arranged new suppliers where we felt was overcharged and stopped spending on areas we thought were unnecessary;

Created a new accounting system, to deliver regular accounts and deliver these directly to the customers - ensuring they understood where the money was being spent

Plumbing Issues / Escape of Water - Several occurrences of major escape of water from mains cold water system. On review it was found that due to the main riser pipes being fitted with compression fittings, the pressure from the booster pumps kicking in was causing the joints to vibrate and eventually fail.
To remedy this, we arranged for an inverter pump set controller to maintain a constant pressure and replaced all compression fittings on the main risers with soldered fittings to prevent any further issue. Following completion of the works no further occurrences of escape of water.

Security - Due to vandalism, access control systems to the block had been damaged and were not functioning.
A review was undertaken with a specialist access control contractor, repairs were completed, and anti-vandal equipment was fitted to ensure security going forward.

Fire Equipment Repairs - The block was fitted with a sprinkler system for all flats in the top 3 floors of the building which was not operational.
A specialist contractor was appointed to air test the system before refilling. It was found that a section of pipe had been installed externally by the developers that had not been lagged. When the system was originally commissioned the pipes had frozen causing them to split.
Sections of pipe were replaced, correctly lagged and the system was recommissioned.

Residents Association - Assist leaseholders with formal application to the landlord for recognition of residents association.

Health & Safety Issues - Longstanding issues with a fire curtain that had not been addressed. Sourced contractor able to repair, obtained quotations and appointed to carry out works. Security was also reviewed to ensure unauthorised persons could not gain access to the block.

Financial Review & Planning - Quotations were obtained for various minor and major works around the development. A programme of works was agreed with the association and a forecast produced to ensure funding was in place to meet the costs as they became due.