As managing agent, Jennings and Barrett was instructed by the Residents Association to manage the work. They quickly got the process underway to inform leaseholders of the proposals, raise funds, and invite tenders for the work. Using their in-house RICS surveyor, John Shine, a specification for the works was soon drawn up.

To minimise disruption to residents and to make funding easier on lessees, one block was completed per year, with a period of six weeks required per block. Within three years, the whole estate had a revamped look and all residents felt the revitalising effects in their day-to-day life

The communal fire alarm system was found to be non-operational following a routine service visit and the replacement parts were obsolete, only 4 years after installation.

Conversations were held with the installers, manufacturers and the Freeholder of the building, whilst Red Rock applied to the FTT for Dispensation under Section 20ZA of the Landlord & Tenant Act 1985 with immediate effect.

Communication was sent to all Leaseholders to inform them of the issue. Red Rock updated and worked alongside the resident Directors and Leaseholders to ensure the fire alarm was replaced as quickly as possible to guarantee the safety of residents.

The FTT granted approval within a matter of days whilst the most competitive quotation was sought and instructed.

Red Rock over-saw access arrangements with each of the apartments and garages to ensure that the system could be tested and commissioned speedily. Whilst also making sure the work was carried out quickly, Red Rock ensured that the Management Company was compliant with all legislation and bylaws pertaining to The Landlord & Tenant Act and received many e-mails and calls of gratification for dealing with the issue quickly and efficiently.

A notice of intention was sent out in line with Section 20 legislation in 2017 with works planned for 2018. Lessees were made aware at an early stage that funds would be required for the project. The surveyors employed to managing the works, Blakeney Leigh, had experience of similar building repairs. They produced a suitable specification for the repairs and invited 3 specialist contractors to tender for the contract. As part of the section 20 process lessees were also invited to nominate any contractors.