Emergency telephones in 6 of the lifts were not working. Three of them were not working because there were no active telephone lines.
Several communal doors needed repairs in order to comply with fire regulations. Doors not closing properly, fire intumescent strips.
Door entry systems were not working. There were at least 20 issues with the door entry systems.
A small leak from one of the apartments into the Under croft car park which existed for over 9 months.
Lots of issues with lights not working or staying on all the time.
Even though we are appointed by the Landlord, we are engaging with the residents to identify their priorities and explain to them what we are doing on the development. The response from the residents has been very positive. We are collaborating to bring the development back up to the standard expected.
Repainting and repairing windows, french doors, woodwork and metalwork (balconies and railings) and render.
Red Rock administered the Section 20 as part of their management fee (at no extra cost) and secured a contract with a local company, saving around £200,000 in comparison to the most expensive quotation issued in the Statement of Estimates.
Since management, Red Rock had been continuing to build a healthy Reserve Fund which meant that none of the Leaseholders had anything extra to pay for the major work to be carried out.
Once all the properties were sold a meeting was held with all the leaseholders. At the meeting the budget was reviewed and an explanation was provided about all about the services in the building and the costs associated with those services. The need for a suitable reserve fund was explained to leaseholders and they agreed an amount that should be allocated to the reserve fund every year
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Example Case Studies From The Agents We Work With
Completed short-term repairs and repriotised service charge budget based on customer needs
Overseeing of Section 20 work to externals of all blocks, for a contract sum of £250,000.
Repainting and repairing windows, french doors, woodwork and metalwork (balconies and railings) and render.
Liaised with the new leaseholders and residents to answer any queries and help set-up the new RMC

