As managing agents, Red Rock was instructed by the residents Management Company to manage the block and assist with the catalogue of outstanding issues from the previous agent and the ongoing management of the building.

Red Rock made numerous savings on Service Charges in comparison to the previous agent which allowed further monies to be collected to the Reserve Fund.

Working with the resident directors, Red Rock agreed a specification for the decoration and this was carried out speedily and at an extremely reasonable cost, by liaising with many local contractors in the area that Red Rock had already built a rapport with working at other buildings in the vicinity.

The lighting was also changed to LED for a low cost, making a saving on the electricity consumption for the block year upon year, ultimately making a saving within the annual Service Charges.

In month one Navana Residential made various communication channels available to residents and provided a designated property manager to visit the property on a weekly basis ensuring our approved suppliers were upholding their contractual obligations to keep the building serviced, compliant and safe.

In month three after undergoing the necessary section 20 consultation procedure and after agreement form the residents we began refurbishment of the lobby areas and external facades which had seen neglect for the past seven years by the previous agents. The residents now receive quarterly financial reporting providing full transparent detail on actual expenditure versus budget, reserve fund expenditure, arrears report, health and safety report and any other relevant managerial updates.

In month one Navana Residential made various communication channels available to residents and provided a designated property manager to visit the property on a weekly basis ensuring our approved suppliers were upholding their contractual obligations to keep the building serviced, compliant and safe.

In month three after undergoing the necessary section 20 consultation procedure and after agreement form the residents we began refurbishment of the lobby areas and external facades which had seen neglect for the past seven years by the previous agents. The residents now receive quarterly financial reporting providing full transparent detail on actual expenditure versus budget, reserve fund expenditure, arrears report, health and safety report and any other relevant managerial updates.