Managed a separate account for services charges and for a reserve fund, which is permitted within the lease. Accounts are balanced using industry specific Qube management software and directors meet monthly to review these. There are currently no service charge arrears exceeding 30 days and the service charge accounts are in credit. All original invoices are made available to directors to view and no additional charges are added to invoices. The service charge budget is currently set at £178,700/year with insurances on top of this.

The Service charge is set in accordance with the lease on an annual basis in discussion with the Directors, based on previous years spending and any planned works.

The Estate has been fully managed by Jennings and Barrett since 2002. The Directors have a range of preferred contractors to carry out planned maintenance and to respond to repairs as required.

Section 20’s works carried out have included a full roof renewal programme completed in 2012, Exterior decorations carried out on a rolling basis of two blocks/year as per the terms of the lease and the installation of entryphone systems across the estate in 2015.

Site visits and meetings with directors are carried held formally every 6 weeks and also on an ad hoc basis as requested or where required.

We manage arrears in a robust manner and as at September 2018 there was just one service charge outstanding. This was being managed through our arrears process and action is taken where service charges are outstanding for more than 30 days.

We arrange buildings insurance for the estate and in order to ensure our RMC directors are protected also arrange the annual directors and officers insurance policy.

As managing agents, Red Rock was instructed by the residents Management Company to manage the block and assist with the catalogue of outstanding issues from the previous agent and the ongoing management of the building.

Red Rock made numerous savings on Service Charges in comparison to the previous agent which allowed further monies to be collected to the Reserve Fund.

Working with the resident directors, Red Rock agreed a specification for the decoration and this was carried out speedily and at an extremely reasonable cost, by liaising with many local contractors in the area that Red Rock had already built a rapport with working at other buildings in the vicinity.

The lighting was also changed to LED for a low cost, making a saving on the electricity consumption for the block year upon year, ultimately making a saving within the annual Service Charges.