Navana Residential has provided a dedicated property manager who attends site on a weekly basis and follows up his inspections with a monthly report to the residents detailing the financial and managerial updates in respect of the property.

The residents association have advised they could not be happier with the transparency and communication levels they are now in receipt of.

As managing agents, Red Rock was instructed by the residents Management Company to manage the block and assist with the catalouge of building defects left by the developer.

Initially, the leaseholders felt compelled to remedy the defects via a build warranty insurance claim for each block; but the insurance policy had a £1,250 excess per unit and, with not enough money held in reserve, this needed to be paid by every leaseholder before works could commence.

Working with the resident directors, Red Rock mounted a campaign locally, involving Sir Bob Russell, the Liberal Democrat MP for Colchester. The upshot is that Weston Homes have now listened to their customers and agreed to completely remedy the defects, working closely with Red Rock to ensure that expectations are met.

Leaseholders have been spared a bill for the excess of £187,200.

In month one Navana Residential made various communication channels available to residents and provided a designated property manager to visit the property on a weekly basis ensuring our approved suppliers were upholding their contractual obligations to keep the building serviced, compliant and safe.

In month three after undergoing the necessary section 20 consultation procedure and after agreement form the residents we began refurbishment of the lobby areas and external facades which had seen neglect for the past seven years by the previous agents. The residents now receive quarterly financial reporting providing full transparent detail on actual expenditure versus budget, reserve fund expenditure, arrears report, health and safety report and any other relevant managerial updates.