Completed the RTM process to ensure the customers had the legal power to change spending and accounting decisions

Service charge review over all types of expenditure - to find out exactly where money was being badly spent; Arranged new suppliers where we felt was overcharged and stopped spending on areas we thought were unnecessary;

Created a new accounting system, to deliver regular accounts and deliver these directly to the customers - ensuring they understood where the money was being spent

A full review of the previous accounts was carried out. Despite there being limited arrears, there was a discrepancy between the funds available and the invoices paid out. A forensic account has been engaged on behalf of the RMC to look into the accounts in greater detail and the outcome of this is awaited.

The major issue of the estate being open and unsecured due to a failure the electric gates was attended to as a matter of urgency. Now the estate is secure and an entry code system is functioning a second phase of works is being carried out to get all residents access fobs working correctly, allowing access to the various blocks as required. Directors are considering options regarding maintenance for the access systems across the development.

All contracts for maintenance across the estate are being reviewed and directors are in day to day contact regarding the management.

A notice of intention was sent out in line with Section 20 legislation in 2017 with works planned for 2018. Lessees were made aware at an early stage that funds would be required for the project. The surveyors employed to managing the works, Blakeney Leigh, had experience of similar building repairs. They produced a suitable specification for the repairs and invited 3 specialist contractors to tender for the contract. As part of the section 20 process lessees were also invited to nominate any contractors.