A specific defects report was commissioned. The report, whilst listing some of the work needed, also highlighted that due to the complexity of the roof, not all roof slopes or voids could be inspected.

Jennings and Barrett commissioned a drone survey to enable a thorough inspection of the entire roof (no easy task on the compact plot). Specialist RICS surveyors CWA, based in Sidcup, were appointed to produce the specification, manage the works and sign them off upon completion. Three roofing contractors were invited to bid for the roof refurbishment.

Experienced contractors, Capital Roofing Ltd based in Blackheath, were awarded the contract. The work included renewing lead flashings and valley gutters, installing new Velux skylights and re using the existing stained-glass windows in new hardwood frames. There was also some work to chimney stacks carried out.

Red Rock was instructed by the Residents Management Company to manage and oversee the cyclical external decoration work.

Red Rock administered the Section 20 as part of their management fee (at no extra cost) and secured a contract with a local company, saving around £200,000 in comparison to the most expensive quotation issued in the Statement of Estimates.

Since management, Red Rock had been continuing to build a healthy Reserve Fund which meant that none of the Leaseholders had anything extra to pay for the major work to be carried out.

In the first week of taking over the management, the maintenance contractors attended the site and carried out a deep clean of the communal areas. We carry out block management in Tonbridge for several developments and have a list of approved maintenance contractors who can help. The property manager met with residents on site to further discuss their requirements with regards the property maintenance and management.