In month one Navana Residential made various communication channels available to residents and provided a designated property manager to visit the property on a weekly basis ensuring our approved suppliers were upholding their contractual obligations to keep the building serviced, compliant and safe.

In month three after undergoing the necessary section 20 consultation procedure and after agreement form the residents we began refurbishment of the lobby areas and external facades which had seen neglect for the past seven years by the previous agents. The residents now receive quarterly financial reporting providing full transparent detail on actual expenditure versus budget, reserve fund expenditure, arrears report, health and safety report and any other relevant managerial updates.

Plumbing Issues / Escape of Water - Several occurrences of major escape of water from mains cold water system. On review it was found that due to the main riser pipes being fitted with compression fittings, the pressure from the booster pumps kicking in was causing the joints to vibrate and eventually fail.
To remedy this, we arranged for an inverter pump set controller to maintain a constant pressure and replaced all compression fittings on the main risers with soldered fittings to prevent any further issue. Following completion of the works no further occurrences of escape of water.

Security - Due to vandalism, access control systems to the block had been damaged and were not functioning.
A review was undertaken with a specialist access control contractor, repairs were completed, and anti-vandal equipment was fitted to ensure security going forward.

Fire Equipment Repairs - The block was fitted with a sprinkler system for all flats in the top 3 floors of the building which was not operational.
A specialist contractor was appointed to air test the system before refilling. It was found that a section of pipe had been installed externally by the developers that had not been lagged. When the system was originally commissioned the pipes had frozen causing them to split.
Sections of pipe were replaced, correctly lagged and the system was recommissioned.