The leaseholders decided that the most effective way forward was to take control of the management from the Landlord, and change agents. Initially, we met with about 9 flat owners and explained the RTM process and and management services. From a Right to Manage perspective, it was a fairly complex set-up. There are 2 blocks on the development and parts of the freehold development had been sold off to other landlords. There remained a shared access way, gardens and shared car park.

Our Legal & Compliance Director worked as a solicitor specialising in property law for 10 years before joining Pembroke PM. She oversees out all our RTM claims and is an expert in Right to Manage legislation. We knew exactly what the RTM Company was entitled to manage within the development. The RTM Claim Notice was carefully drafted and submitted to the Landlord.

The Landlord’s solicitor responded and requested numerous documents relating to the company and the methods we used for serving the notices on non-members. They carried out a thorough examination of the claim. Once they were satisfied with the validity of the claim they acknowledged that the leaseholders had successfully acquired the Right to Manage.

During the 3 month management handover period we sourced new contractors to carry out the maintenance of the building, grounds and services on site. We prepared a budget for approval by the directors. For the first time, the leaseholders gained an understanding of the service charge costs up front, and they could have their queries answered. In the first year of handover, Pembroke PM saved leaseholders £7000 compared to their service charge payments in the previous year.

As managing agents, Red Rock was instructed by the residents Management Company to manage the block and assist with the catalogue of outstanding issues from the previous agent and the ongoing management of the building.

Red Rock made numerous savings on Service Charges in comparison to the previous agent which allowed further monies to be collected to the Reserve Fund.

Working with the resident directors, Red Rock agreed a specification for the decoration and this was carried out speedily and at an extremely reasonable cost, by liaising with many local contractors in the area that Red Rock had already built a rapport with working at other buildings in the vicinity.

The lighting was also changed to LED for a low cost, making a saving on the electricity consumption for the block year upon year, ultimately making a saving within the annual Service Charges.

Navana Residential has provided a dedicated property manager who attends site on a weekly basis and follows up his inspections with a monthly report to the residents detailing the financial and managerial updates in respect of the property.

The residents association have advised they could not be happier with the transparency and communication levels they are now in receipt of.