Completed the RTM process to ensure the customers had the legal power to change spending decisions

Comissioned and managed the surveying work to complete the required repairs

The communal fire alarm system was found to be non-operational following a routine service visit and the replacement parts were obsolete, only 4 years after installation.

Conversations were held with the installers, manufacturers and the Freeholder of the building, whilst Red Rock applied to the FTT for Dispensation under Section 20ZA of the Landlord & Tenant Act 1985 with immediate effect.

Communication was sent to all Leaseholders to inform them of the issue. Red Rock updated and worked alongside the resident Directors and Leaseholders to ensure the fire alarm was replaced as quickly as possible to guarantee the safety of residents.

The FTT granted approval within a matter of days whilst the most competitive quotation was sought and instructed.

Red Rock over-saw access arrangements with each of the apartments and garages to ensure that the system could be tested and commissioned speedily. Whilst also making sure the work was carried out quickly, Red Rock ensured that the Management Company was compliant with all legislation and bylaws pertaining to The Landlord & Tenant Act and received many e-mails and calls of gratification for dealing with the issue quickly and efficiently.

The leaseholders decided that the most effective way forward was to take control of the management from the Landlord, and change agents. Initially, we met with about 9 flat owners and explained the RTM process and and management services. From a Right to Manage perspective, it was a fairly complex set-up. There are 2 blocks on the development and parts of the freehold development had been sold off to other landlords. There remained a shared access way, gardens and shared car park.

Our Legal & Compliance Director worked as a solicitor specialising in property law for 10 years before joining Pembroke PM. She oversees out all our RTM claims and is an expert in Right to Manage legislation. We knew exactly what the RTM Company was entitled to manage within the development. The RTM Claim Notice was carefully drafted and submitted to the Landlord.

The Landlord’s solicitor responded and requested numerous documents relating to the company and the methods we used for serving the notices on non-members. They carried out a thorough examination of the claim. Once they were satisfied with the validity of the claim they acknowledged that the leaseholders had successfully acquired the Right to Manage.

During the 3 month management handover period we sourced new contractors to carry out the maintenance of the building, grounds and services on site. We prepared a budget for approval by the directors. For the first time, the leaseholders gained an understanding of the service charge costs up front, and they could have their queries answered. In the first year of handover, Pembroke PM saved leaseholders £7000 compared to their service charge payments in the previous year.