A notice of intention was sent out in line with Section 20 legislation in 2017 with works planned for 2018. Lessees were made aware at an early stage that funds would be required for the project. The surveyors employed to managing the works, Blakeney Leigh, had experience of similar building repairs. They produced a suitable specification for the repairs and invited 3 specialist contractors to tender for the contract. As part of the section 20 process lessees were also invited to nominate any contractors.

Completed the RTM process to ensure the customers had the legal power to change spending and accounting decisions

Service charge review over all types of expenditure - to find out exactly where money was being badly spent; Arranged new suppliers where we felt was overcharged and stopped spending on areas we thought were unnecessary;

Created a new accounting system, to deliver regular accounts and deliver these directly to the customers - ensuring they understood where the money was being spent

In the first week of taking over the management, the maintenance contractors attended the site and carried out a deep clean of the communal areas. We carry out block management in Tonbridge for several developments and have a list of approved maintenance contractors who can help. The property manager met with residents on site to further discuss their requirements with regards the property maintenance and management.