Red Rock was instructed by the Residents Management Company to manage and oversee the cyclical external decoration work.

Red Rock administered the Section 20 as part of their management fee (at no extra cost) and secured a contract with a local company, saving around £200,000 in comparison to the most expensive quotation issued in the Statement of Estimates.

Since management, Red Rock had been continuing to build a healthy Reserve Fund which meant that none of the Leaseholders had anything extra to pay for the major work to be carried out.

In month one Navana Residential made various communication channels available to residents and provided a designated property manager to visit the property on a weekly basis ensuring our approved suppliers were upholding their contractual obligations to keep the building serviced, compliant and safe.

In month three after undergoing the necessary section 20 consultation procedure and after agreement form the residents we began refurbishment of the lobby areas and external facades which had seen neglect for the past seven years by the previous agents. The residents now receive quarterly financial reporting providing full transparent detail on actual expenditure versus budget, reserve fund expenditure, arrears report, health and safety report and any other relevant managerial updates.

We helped the leaseholder canvas other leaseholders for support by providing them with the tangible benefits of carrying out Right to Manage. It made the Leaseholds comfortable with the idea once we highlighted that the Right to Manage process would be carried out by our Legal Services Director. Most leaseholders didn’t know it was possible to carry out the Right to Manage.

The leaseholders were asked to get in touch with their telephone numbers/email addresses so that we could organise a meeting to discuss next steps.

We immediately applied to Companies house to register the company and prepared Notices to Participate to serve on all those leaseholders who did not attend the meeting, inviting them to also become members. We are obliged by law to wait 14 days before the Notice of Claim can be served on the Landlord.

The Notice of Claim was sent to the Landlord and other parties to the lease. The Landlord did make contact with us immediately after receiving the notice. We explained the process to them and highlighted the Landlord Duties with regards the claim.

The Landlord is given a deadline date to respond which is at least one month after the notice is served. We didn’t here anything else from them until the final day they had to respond. If they hadn’t responded then we would have automatically been awarded the Right to Manage. We received a letter from the Landlords Solicitor on the final day saying they didn’t dispute the claim.