Completed the following emergency renovations works after completing a condition report :
Emergency telephones in 6 of the lifts were not working. Three of them were not working because there were no active telephone lines.
Several communal doors needed repairs in order to comply with fire regulations. Doors not closing properly, fire intumescent strips.
Door entry systems were not working. There were at least 20 issues with the door entry systems.
A small leak from one of the apartments into the Under croft car park which existed for over 9 months.
Lots of issues with lights not working or staying on all the time.
Even though we are appointed by the Landlord, we are engaging with the residents to identify their priorities and explain to them what we are doing on the development. The response from the residents has been very positive. We are collaborating to bring the development back up to the standard expected.

Completed the RTM process to ensure the customers had the legal power to change spending decisions

Comissioned and managed the surveying work to complete the required repairs

In month one Navana Residential made various communication channels available to residents and provided a designated property manager to visit the property on a weekly basis ensuring our approved suppliers were upholding their contractual obligations to keep the building serviced, compliant and safe.

In month three after undergoing the necessary section 20 consultation procedure and after agreement form the residents we began refurbishment of the lobby areas and external facades which had seen neglect for the past seven years by the previous agents. The residents now receive quarterly financial reporting providing full transparent detail on actual expenditure versus budget, reserve fund expenditure, arrears report, health and safety report and any other relevant managerial updates.