For a small block in South London
Reduced yearly service charge and improved transparency
A JuxtaBlock Trusted Agent
Key team members
Stephen is the Director for An Agent which manage over 194 developments
Context
Customers needed to reduce service charges and increase transparency of the building management
Work complete
- New Process: Completed the RTM process to ensure customers had the legal power to make spending and accounting decisions
- New Outside Service Hired/Bought: Service charge review conducted to identify areas of wasteful spending; new suppliers were arranged where overcharging occurred, and unnecessary expenses were stopped.
- New Technology Used: Created a new accounting system to regularly provide accounts directly to customers, ensuring transparency in spending.
Results
The case study resulted in customers gaining legal control over financial decisions, improving transparency through a new accounting system, and optimizing expenditure by reviewing service charges and hiring more cost-effective suppliers. This led to better financial management and clearer communication regarding spending.
