For a 22 unit block in SE1
Iconic Grade II listed London South Bank Building Engaged A New Managing Agent To Resolve Long Standing Problems Across Their Estate
A JuxtaBlock Trusted Agent
Key team members
Joanna is the Director for An Agent which manage over 172 developments
Context
Directors of a London South Bank block had four different managing agents, none of whom addressed key issues: replacing water tanks, installing pumps for the fifth floor, and completing external decoration. Jennings and Barrett took over, resolving service charge arrears and unaddressed Section 20 consultations for these crucial projects.
Work complete
- New Process: A long-term maintenance plan was established with Directors for future large-scale projects.
- New Outside Service Hired/Bought: Pi Consult, an independent Mechanical and Electrical Engineer, was hired to oversee the water tank replacement project.
- New Technology Used: Directors meetings were held virtually to maintain communication during the project.
- New Process: Directors were regularly updated on the progress of the water tank replacement and pump supply project.
- New Outside Service Hired/Bough: A separate building surveyor was hired to handle the external decoration project.
- Existing Staff Completed a New Job: Jennings and Barrett worked with Directors on long-term maintenance planning and attended regular property inspections.
- New Process: Monthly meetings between the management company and Directors were held initially but were later reduced as major issues were resolved.
- Existing Staff Completed a New Job: The company managed consultations, communication, and coordination with external bodies (e.g., The Port of London Authority and the Local Authority) for the decoration project.
Results
Over the year not only were these works carried out and completed, but also Jennings and Barrett worked with Directors over a long-term maintenance plan so that provision might be made in the future for any large-scale projects. The key element in relation to working with this management company was building a relationship based on trust and visibility. Jennings and Barrett regularly attend the property and take place in Directors meetings held virtually. Initially these meetings were held monthly but now that the major issues are resolved Directors plan to reduce the frequency of their meetings and the work required from them to maintain the standard of their property is reduced accordingly.
