As managing agents, Red Rock was instructed by the residents Management Company to manage the block and assist with the catalouge of building defects left by the developer.

Initially, the leaseholders felt compelled to remedy the defects via a build warranty insurance claim for each block; but the insurance policy had a £1,250 excess per unit and, with not enough money held in reserve, this needed to be paid by every leaseholder before works could commence.

Working with the resident directors, Red Rock mounted a campaign locally, involving Sir Bob Russell, the Liberal Democrat MP for Colchester. The upshot is that Weston Homes have now listened to their customers and agreed to completely remedy the defects, working closely with Red Rock to ensure that expectations are met.

Leaseholders have been spared a bill for the excess of £187,200.

We are managing the development on behalf of the Landlord and also collect the ground rent.

Completed the following emergency renovations works after completing a condition report :
Emergency telephones in 6 of the lifts were not working. Three of them were not working because there were no active telephone lines.
Several communal doors needed repairs in order to comply with fire regulations. Doors not closing properly, fire intumescent strips.
Door entry systems were not working. There were at least 20 issues with the door entry systems.
A small leak from one of the apartments into the Under croft car park which existed for over 9 months.
Lots of issues with lights not working or staying on all the time.
Even though we are appointed by the Landlord, we are engaging with the residents to identify their priorities and explain to them what we are doing on the development. The response from the residents has been very positive. We are collaborating to bring the development back up to the standard expected.