As managing agents, Red Rock was instructed by the residents Management Company to manage the block and assist with the catalouge of building defects left by the developer.

Initially, the leaseholders felt compelled to remedy the defects via a build warranty insurance claim for each block; but the insurance policy had a £1,250 excess per unit and, with not enough money held in reserve, this needed to be paid by every leaseholder before works could commence.

Working with the resident directors, Red Rock mounted a campaign locally, involving Sir Bob Russell, the Liberal Democrat MP for Colchester. The upshot is that Weston Homes have now listened to their customers and agreed to completely remedy the defects, working closely with Red Rock to ensure that expectations are met.

Leaseholders have been spared a bill for the excess of £187,200.

Completed the RTM process to ensure the customers had the legal power to change spending decisions

Comissioned and managed the surveying work to complete the required repairs