In month one Navana Residential made various communication channels available to residents and provided a designated property manager to visit the property on a weekly basis ensuring our approved suppliers were upholding their contractual obligations to keep the building serviced, compliant and safe.

In month three after undergoing the necessary section 20 consultation procedure and after agreement form the residents we began refurbishment of the lobby areas and external facades which had seen neglect for the past seven years by the previous agents. The residents now receive quarterly financial reporting providing full transparent detail on actual expenditure versus budget, reserve fund expenditure, arrears report, health and safety report and any other relevant managerial updates.

Completed the RTM process to ensure the customers had the legal power to change spending and accounting decisions

Service charge review over all types of expenditure - to find out exactly where money was being badly spent; Arranged new suppliers where we felt was overcharged and stopped spending on areas we thought were unnecessary;

Created a new accounting system, to deliver regular accounts and deliver these directly to the customers - ensuring they understood where the money was being spent

Regent Property assisted Laurie House with their Right To Manage process to enable them to take control of the building away from the freeholder and return the power to the property owners.

A formal RTM company was created and the residents now control the decisions for their own building.

Regent Property also covered all of the legal costs involved with this process and will be willing to do the same for other clients looking to initiate the RTM process