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  • About Your Building

  • Your Service Requirements

  • How often managing agents should make a detailed review of the building
  • How often formal reports reconciling all incomes and costs should be made to the RTM board from the managing agent
  • How often full statements of account should be provided
  • How closely each tenant moving in and out of each flat should be monitored
  • The amount of money that the managing agent can spend on building necessities without asking permission of the RTM Directors. The legal maximum is £250 per flat and the lower the threshold the more time the managing agent will spend on reviewing spending decisions with the RTM Directors
  • The regularity of basic cleaning of the internal areas
  • The regularity of building communications to the leaseholders – these are often required more frequently when the building in investing in improvements
  • How closely the on-site building staff should be managed and how often instructions provided
  • The expertise required to design and maintain the garden and outside areas
  • Expert reviews and recommendations to maintain old buildings and estates built using specialist materials
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